Customer Stewardship Review
We work closely with organisations to review their Customer Stewardship practices, processes, capabilities and outcomes and identify capability gaps, internal strengths, areas for development, external threats and opportunities.
Benefits of CSA Review
Evaluation of stewardship performance
Potential for Development Identified
Customer Stewardship Assessment
We independently validate capabilities to invest astutely, manage risk, innovate and build better customer and community centred relationships. We compare organisations against peers in their sector and the broader industry and identify initiatives to address development opportunities.
Benefits of CSA Assessment
Gap analysis of stewardship capabilities
Strategic analysis of performance
Establish priorities for improvement
Customer Stewardship Accreditation
By participating in a CSA Assessment and receiving Accreditation, stakeholders can have confidence that your organisational performance has been independently verified. Government agencies and regulators are able to recognise adherence to Customer Stewardship practice that can inform various regulatory, procurement, asset recycling, and privatisation-related decisions.
Benefits of CSA Accreditation
Increase visibility and reputation
Government and regulatory recognition
Customer and community confidence
Customer Stewardship Community of Practice
Organisations can participate in a growing community of practice alongside other leading public and private organisations, enabling the sharing of experiences, accelerated learning and collaborative problem solving.
Benefits of joining the CSA Community of Practice
Be part of a growing influential leadership network
Share learnings and collaborate
Raise awareness of stewardship
Customer Stewardship Implementation Services
We assist organisations to improve their Customer Stewardship through strategic analysis of priorities to build capabilities and embed a continuous improvement culture throughout the organisation necessary for success.